FAQs

where can I buy tickets?

Tickets cannot be purchased directly over the phone from the venue. All tickets should be purchased through our website or with our recognised ticket providers: Dice.

Alternatively, if you require information on your purchases, dispatch and any other ticket enquires then please visit: www.dice.fm.

Tickets purchased for box office collection will be available at the venue box office from the time doors open on the day of the show only and not in advance. To gain admission you will need a copy of your order confirmation and a valid ID.

Beware of secondary ticket sellers. Fraudulent tickets such as cancelled and duplicated tickets can be sold on the secondary market. We are unable to help with any problems arising from the purchase of secondary tickets.

what time does the band/artist come on?

We don’t have accurate stage times until the day of the gig itself. When we do get this information we post them on the Facebook event. As a general rule of thumb for gigs if doors open at 7 pm or 7.30 pm you should expect the headline band/ artist to be on stage somewhere between 9 pm and 9.30 pm.

what time do live shows end?

Friday & Saturday shows generally finish at 10:00 pm to make way for the club nights that follow. We will post running times on our Facebook/Twitter where possible.

It is possible for shows to run over either for technical reasons or at the discretion of the band and their management. A ‘drinking up’ period for attendees to finish their drinks/buy merchandise is always allowed and depending on demand, the bar may remain open post show (this is at the managements discretion).

Where can i park?

Available at pelham place car park or priory street car park. Enforcement 7am – 9pm (mon – sun). On-street pay & display parking available on carlisle parade and robertson street. Enforcement 9am – 8pm (mon – sun).

How do i get to The Crypt via public transport?

Nearest Train station: Hastings station, station approach, tn34 1ba

Walking: 5 minutes
Taxi: 3 minutes

Do you have a cloak room?

Yes, it is situated to your right after entering the main room, just past the ladies toilets where you can store your bag or coat, while you enjoy your night. The charge is £2 per item.

Please note the cloakroom is not suitable for large backpacking rucksacks or suitcases, avoid bringing them with you.

Who can i speak to regarding lost property?

If you have lost items or left them in the cloakroom please email us via our contact us page with a description of the missing item, date of the show, contact details and any other relevant information. We will check and if the item can be located will be in contact to arrange for you to collect the item.

We keep items for a maximum of four months, after this period they are passed to local charity shops. Valuable items may be held for a longer period.

Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame. (this does not include any confiscated IDs)

How do i get a job at The Crypt?

If you are interested in working as BAR STAFF for The Crypt and are aged 18 or over, please send a CV and covering letter to hello@thecrypt.uk.

If you are interested in working with the PROMOTIONS or OFFICE team and are aged 18 or over, please send a CV and a covering letter to hello@thecrypt.uk.

Unfortunately, we are unable to offer any work experience places at this time.

What payments do you accept?

We accept debit and credit cards at our bars and or door as well as cash throughout the venue. Cards there is a minimum spend of £5 per transaction.

There is a cash point located in The Crypt to the left of the Cloak Room, as well as one outside adjacent to the venue.

Can I hire The Crypt?

Yes, The Crypt is available for private hire. For more information please go to our venue hire page.

Do I need to bring ID with me?

Yes, no ID, no entry. Please make sure you bring a valid ID along with you when coming to our venue. Only acceptable forms of proof are accepted. These are listed in the ID policy.

What are your age restrictions?

All event nights are strictly over 18s only.

What is your ID policy?

No ID no entry. Please ensure you bring ID to the venue.

Accepted forms of ID are Drivers License (full or provisional), or a Passport (valid). Any ID found to be fraudulent will be confiscated and handed over to the police.

What is your drugs policy?

The Crypt takes a zero tolerance policy towards drugs in relation to possession, dealing or using.

Any substances found will be seized and logged, and handed over to the police, in the case that Management and security feel it necessary police will be called to the venue.

what are your refusal & ejections policies?

In accordance with licensing laws, the venue has the right to refuse admission without providing a reason.

If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund.

Is The Crypt a safe space? #AskForAngela

Yes, The Crypt is a venue for people to enjoy music without fear of harassment or discrimination. We welcome diversity in our audience and work to create a safe space for everyone present; in return, we ask that you respect these values and each other.

#ASKFORANGELA